Workplace / End-User Support

Comprehensive IT support designed to empower your workforce, delivering expert solutions to meet your organization’s unique technology needs across data centers, cloud, and on-site environments.

Curredd Tech’s Workplace and End-User Support services offer responsive, SLA-backed IT assistance to maximize productivity, reduce downtime, and enhance operational efficiency. With proven experience supporting large, diverse teams like a major city’s 32,000 employees across multiple departments, Curredd Tech delivers the stability and scalability needed for continuous improvement.

With extensive experience in managing IT infrastructure and end-user environments for organizations with complex needs, Curredd Tech brings a proven track record of success. In a recent project, Curredd Tech transitioned a major city’s technology services seamlessly, supporting over 30,000 employees and 37 departments with diverse tech needs, from network and data center management to 24/7 help desk support and end-user computing.

Benefits of Working with Curredd Tech

Curredd Tech has experience planning, scheduling, deploying, managing, administering, integrating, and troubleshooting the following Data Network services:

Proactive Management

Preventative maintenance, patching Endpoint Security monitoring, and comprehensive asset management to avoid disruptions

Scalability

Support for organizations of any size, from large municipal entities to growing enterprises remotely or onsite when required nation-wide

Expert Team

Access to experienced, certified IT professionals who specialize in workplace support and IT infrastructure providing Break/Fix, Warranty Fulfillment and desktop OS expertise

Curredd Tech integrates industry-leading practices such as Service Level Agreement (SLA)-based service metrics, comprehensive ServiceNow management, and proactive issue resolution via a 24/7 Network Operations Center. We focus on preventive maintenance, including patching and vulnerability management, to keep your systems secure and efficient. Our adaptive project management methodology ensures swift transitions, deployments, and seamless integration into your existing tech environment.

Curredd Tech Endpoint Innovations Include

Zero-touch new hardware provisioning and software distribution

Automated response to common problems or security alerts

License Management

Continuous improvement and service enhancements integrated into our support framework

Virtual Desktop Infrastructure (VDI)

Lower cost, tightly controller thin clients

High-security endpoint for regulated environments such as CJIS, PCI, NERC/CIP

Mobile Device Management

A Smarter IT Service Desk

Our services improve IT customer service and incident resolution by integrating

Industry-leading ServiceNow ITSM platform to deliver visibility, accessibility, speed, quality for client IT environment

Business process reengineering to optimize and automate the management of IT environments

Streamlined IVR scripting to enhance customer satisfaction and decrease abandonment rates

Employee Self-Service (ESS) portal to automate many key support functions to drastically decrease response time for repeatable activities such as password resets and other service requests

Expedited service ticket backlog reduction

Robust knowledge base development

Unmatched Technical and Industry Expertise

For over 25 years, Curredd Tech has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. These solutions have led to a collection of success stories that demonstrate our firm’s impressive industry domain knowledge and IT capabilities when it comes to IT Infrastructure Managed Services.

Case Study

Technology Support for Major City’s Transit System

A major Transit Authority was seeking a partner to support the managed services for their network, servers, desktops, monitoring, and help desk functions.

Case Study

City IT Managed Services

A major City desired a high-quality, dependable IT Services firm with expertise and experience in providing Information Technology Infrastructure Services.

Case Study

Computer Hardware, Software and Related Maintenance & Installation Services

A major Park District desired the following dependable, quality IT Managed Services for 3,000+ users.

Let’s Unlock the Full Value of ServiceNow—Together

Are you ready to unlock the full potential of your ServiceNow investment? Let’s discuss how Curredd Tech can help your organization streamline workflows, reduce costs, and drive efficiency.